Privacy Policy
How we protect your information and respect your privacy
Last updated: December 1, 2025
Our Privacy Promise
We never sell your personal information to third parties
We only collect information necessary to serve you better
Your data is used only for the purposes you expect
What Information We Collect
We believe in collecting only what we need to provide you with excellent service. Here's what we collect and why:
Order Information
When you make a purchase, we collect:
- Your name and contact information
- Shipping and billing addresses
- Payment information (processed securely by our payment processor)
- Product preferences and order history
Why we need this: To process your orders, ship your products, and provide customer support.
Website Usage Information
Like most websites, we automatically collect:
- IP address and browser information
- Pages you visit and time spent on our site
- Referring websites and search terms
- Device and connection information
Why we need this: To make our website work properly, improve your experience, and understand how we can serve you better.
Communication Information
When you contact us, we collect:
- Email correspondence
- Support tickets and inquiries
- Feedback and testimonials (with your permission)
Why we need this: To respond to your questions, provide technical support, and improve our products and services.
How We Use Your Information
We use your information only for the purposes you'd expect. No surprises, no hidden agendas:
Order Fulfillment
- • Process and ship your orders
- • Send order confirmations and updates
- • Handle returns and exchanges
- • Provide customer support
Website Improvement
- • Optimize website performance
- • Fix technical issues
- • Understand popular products
- • Improve user experience
Communication
- • Respond to your inquiries
- • Send important account updates
- • Provide technical assistance
- • Share product information (if requested)
Legal Requirements
- • Comply with applicable laws
- • Respond to legal requests
- • Protect against fraud
- • Maintain business records
When We Share Information
We share your information only when necessary to serve you or as required by law:
Service Providers
We work with trusted partners to process payments, ship orders, and maintain our website. These partners can only use your information for the specific services they provide to us.
Legal Requirements
We may share information if required by law, court order, or to protect the safety and rights of our customers, employees, or business.
Business Transfers
If our business is sold or merged, your information would be transferred to the new owners, but it would remain subject to the same privacy protections.
Important: We never sell, rent, or trade your personal information to marketers or other third parties for their own use.
Cookies and Website Technology
We use standard web technologies to make our website work properly and understand how you use it:
Essential Cookies
These are required for our website to function properly, including:
- Shopping cart functionality
- Security and fraud prevention
- Website preferences and settings
Analytics
We use analytics tools to understand website performance and user behavior. This helps us improve your experience and fix any issues.
Your Privacy Rights
You have important rights regarding your personal information. Here's what you can do:
Access Your Information
Request a copy of the personal information we have about you.
Correct Information
Update or correct any inaccurate personal information.
Delete Information
Request deletion of your personal information (with some legal limitations).
Opt-Out
Unsubscribe from marketing communications at any time.
How to Exercise Your Rights
To exercise any of these rights, simply contact us at:
Email: bmainl@pirates.com
We'll respond to your request within 30 days.
How We Protect Your Information
We take data security seriously and use industry-standard measures to protect your information:
Secure Encryption
All data is encrypted in transit and at rest
Access Controls
Limited access to authorized personnel only
Regular Monitoring
Continuous monitoring for security threats
How Long We Keep Your Information
We keep your information only as long as necessary for the purposes we collected it:
Order Information
Kept for 3-7 years for tax and warranty purposes
Website Analytics
Kept for 2 years for business analysis
Marketing Communications
Until you unsubscribe or we lose contact
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We'll update the "Last updated" date at the top of this page
- For significant changes, we'll notify you by email or website notice
- Continued use of our website means you accept the updated policy
Questions or Concerns?
We're here to help with any privacy questions or concerns you may have. Don't hesitate to reach out:
Privacy Officer
Email: bmainl@pirates.com
Subject Line: "Privacy Policy Question"
We typically respond to privacy inquiries within 48 hours during business days.