Shipping Information

Fast, secure delivery for all your engine protection needs

Last updated: December 1, 2025

Our Shipping Promise

Fast Processing: Most orders ship within 1-2 business days

Secure Packaging: Professional packaging to prevent damage and leakage

Full Tracking: Track your order from shipment to delivery

Shipping Methods & Delivery Times

Standard Ground

$8.95

5-7 Business Days

• Most economical option
• Includes tracking
• Delivery confirmation
• Signature not required

Expedited

$18.95

2-3 Business Days

• Faster delivery
• Full tracking included
• Priority handling
• Business addresses

Express Overnight

$34.95

Next Business Day

• Fastest option available
• By 10:30 AM most areas
• Signature required
• Cut-off: 3 PM EST

Important Shipping Notes

Processing Time

• Standard orders: 1-2 business days
• Bulk orders: 2-3 business days
• Custom formulations: 3-5 business days
• Holiday delays may apply

Business Days

• Monday through Friday
• Excludes weekends and holidays
• Orders placed after 3 PM EST ship next day
• Friday orders typically ship Monday

Free Shipping Offers

Free Standard Shipping

On orders over $75 within the continental US

Individual Orders

Orders $75+ automatically qualify for free standard ground shipping

Bulk Orders

Orders $500+ qualify for free expedited shipping

Fleet Customers

Special shipping rates available - contact us for details

Where We Ship

🇺🇸

United States

Continental US (Lower 48)

All shipping methods available. Standard delivery times apply.

Alaska & Hawaii

Ground shipping only. Additional 2-4 days for delivery. Expedited rates may apply.

Military (APO/FPO)

Ground shipping via USPS. Delivery times vary by location.

🌍

International Shipping

We're expanding our international shipping capabilities. Currently available for:

Canada

Ground shipping available. Additional duties and taxes may apply.

Other Countries

Note: International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Special Handling & Safety

Engine conditioners require special handling and packaging to ensure safe delivery and product integrity:

Professional Packaging

• Double-wall corrugated boxes for maximum protection
• Bottles individually wrapped and cushioned
• Absorbent materials to contain any potential leaks
• Proper hazmat labeling when required
• Temperature-resistant packaging for extreme conditions

Shipping Regulations

• Products classified as non-hazardous materials
• Shipped via ground transportation for safety
• Air shipping available for smaller quantities
• All DOT and EPA regulations strictly followed
• MSDS sheets available upon request

Temperature Considerations

• Products stable in normal shipping temperatures (-20°F to 120°F)
• No special temperature controls required
• Extreme weather delays may occur for product safety
• Summer shipping includes heat warnings and recommendations
• Cold weather packaging prevents freezing damage

Bulk Order Shipping

Fleet & Commercial Orders

Special handling for large quantity orders

Standard Bulk (12+ Units)

• Free expedited shipping on orders $500+
• Pallet shipping available
• 3-5 business days processing
• Quantity discounts automatically applied

Large Fleet (100+ Units)

• Direct freight shipping options
• Scheduled delivery appointments
• Custom packaging solutions
• Dedicated customer service rep

Need a custom shipping solution? Contact our fleet specialists atbmainl@pirates.comfor personalized shipping quotes and logistics planning.

Order Tracking & Updates

Tracking Your Order

Order Confirmation

Immediate email with order details and estimated ship date

Processing Update

Email notification when your order is being prepared for shipment

Shipment Notification

Full tracking information with carrier details and estimated delivery date

Delivery Confirmation

Final email confirming successful delivery with delivery date and time

Real-Time Tracking

Once your order ships, you'll receive a tracking number that you can use to monitor your package's progress:

Available Information

• Current package location
• Estimated delivery date and time
• Transit history
• Delivery attempts and notices

Tracking Options

• Carrier website tracking
• Mobile app notifications
• SMS delivery alerts (optional)
• Email status updates

Delivery Issues & Solutions

Common Delivery Issues

Address Problems

• Incorrect or incomplete addresses
• Apartment/unit numbers missing
• Business vs residential delivery
• PO Box limitations for certain carriers

Delivery Attempts

• No one available to receive package
• Signature required deliveries
• Package too large for mailbox
• Weather-related delays

Lost or Damaged Packages

While rare, sometimes packages can be lost or damaged during transit. Here's how we handle these situations:

Lost Packages

If tracking shows no delivery after the expected date, we'll immediately:

Initiate a carrier investigation
Ship a replacement order at no charge
Provide expedited shipping on the replacement
Keep you updated throughout the process

Damaged Packages

If your package arrives damaged:

Take photos of the damage before opening
Contact us immediately with photos
We'll arrange for replacement shipment
No need to return damaged items

How to Get Help

If you experience any delivery issues, we're here to help resolve them quickly:

Contact Our Shipping Department

Email: bmainl@pirates.com

Subject: "Shipping Issue" - Include your order number and tracking information

We typically respond to shipping issues within 4 hours during business days.