Terms of Service

Clear, fair terms for using our website and purchasing our products

Last updated: December 1, 2025

Our Commitment to You

Quality Products: Professional-grade engine conditioners backed by 45+ years of experience

Fair Treatment: Reasonable terms, clear policies, and responsive customer service

Transparency: No hidden fees, clear return policies, and honest communication

Agreement Overview

These Terms of Service ("Terms") govern your use of the Petron Pirates website and your purchase of our products. By using our website or making a purchase, you agree to these terms.

In simple terms: These are the rules for using our website and buying our products. We've written them to be fair to both you and us, and to make sure everyone understands what to expect.

Product Orders and Information

Product Descriptions

We work hard to provide accurate product descriptions, specifications, and images. However:

Minor variations in color or appearance may occur
Performance results may vary based on your specific application
We reserve the right to update product formulations for quality improvements
All product claims are based on standardized testing conditions

Order Process

You place an order through our website or by contacting us directly

We send you an order confirmation email with details and estimated delivery

We process payment and prepare your order for shipment

You receive tracking information when your order ships

Order Changes and Cancellations

Before Shipping: Contact us immediately to modify or cancel your order. We'll do our best to accommodate changes.

After Shipping: Orders cannot be changed, but our return policy applies (see Returns section below).

Pricing and Payment

Pricing Policy

• Prices are listed in US Dollars
• All prices include applicable taxes
• Shipping costs calculated at checkout
• Bulk pricing available for larger orders
• Prices may change without notice

Payment Methods

• Major credit cards (Visa, MasterCard, etc.)
• PayPal and other secure payment methods
• Payment processed at time of order
• All transactions secured with encryption
• No stored payment information on our servers

Payment Issues: If your payment fails or is declined, we'll notify you immediately. Orders cannot be shipped until payment is successfully processed.

Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy is designed to be fair and straightforward:

30-Day Return Window

You have 30 days from delivery to return unopened products for a full refund.

✓ Product must be unopened and in original packaging

✓ Return shipping costs covered by customer

✓ Refund processed within 5-7 business days after we receive the return

Performance Guarantee

If you don't see the promised results after proper usage, we'll work with you to make it right.

✓ Follow product usage instructions completely

✓ Allow adequate time for treatment to work (typically 500+ miles)

✓ Document your results (fuel receipts, mileage logs, etc.)

✓ Contact us to discuss your experience

Return Process

1. Contact us at bmainl@pirates.com to initiate a return

2. We'll provide return authorization and shipping instructions

3. Package items securely and ship to our return address

4. We process your refund once we receive and inspect the return

Product Usage and Safety

Important Safety Information

For your safety and to ensure optimal results:

Always read and follow product labels and instructions
Use only as directed - more is not necessarily better
Store products in a cool, dry place away from children
Do not mix with other chemical additives unless specified
Consult professionals for specialized applications

Proper Usage

To get the best results from our products:

Application

• Follow recommended dosage amounts
• Add during operation or oil changes
• Allow proper curing time
• Monitor performance improvements

Compatibility

• Works with all conventional oils
• Compatible with synthetic blends
• Safe for all gasoline and diesel engines
• Contact us for specialized applications

Warranties and Disclaimers

What We Guarantee

Product Quality: Our products meet the specifications described on labels and documentation
Manufacturing: Products are free from defects in materials and workmanship
Performance: When used as directed, products will deliver the benefits described

Important Limitations

Results May Vary: Performance improvements depend on many factors including engine condition, driving habits, maintenance history, and operating conditions. While we expect you'll see the benefits we describe, individual results may differ.

Not a Cure-All: Our products enhance engine performance and protection but cannot fix mechanical problems, worn components, or issues requiring professional repair.

Professional Advice: For specialized applications or if you have concerns about compatibility with your specific equipment, consult with a qualified technician.

Limitation of Liability

While we stand behind our products, we need to be clear about the limits of our responsibility:

• Our total liability is limited to the purchase price of the product

• We're not responsible for consequential or incidental damages

• Improper use or failure to follow instructions voids warranties

• Always consult professionals for critical applications

Intellectual Property

Our Intellectual Property

Formula 7 technology is protected by patents and trade secrets developed over 45+ years.

The Petron Pirates name, logos, product formulations, and marketing materials are our intellectual property. Please don't use them without permission.

Your Rights

You're welcome to share your experiences with our products, including honest reviews and testimonials. You retain rights to any content you create, but by sharing it with us, you give us permission to use it in our marketing (with appropriate credit to you, of course).

Using Our Website

What You Can Do

✓ Browse products and information
✓ Place orders and make purchases
✓ Contact us with questions
✓ Share honest reviews and feedback
✓ Access your order history

What You Can't Do

✗ Use our site for illegal activities
✗ Attempt to hack or disrupt our systems
✗ Post false or misleading information
✗ Infringe on others' rights
✗ Spam or harass other users

Common Sense Rule: Treat our website and other users the way you'd want to be treated. We reserve the right to suspend access for violations of these terms.

Resolving Issues

We're committed to resolving any issues quickly and fairly. Here's how we handle disputes:

Step 1: Talk to Us First

Most issues can be resolved with a simple conversation. Contact us at:

Email: bmainl@pirates.com

We typically respond within 24 hours

Step 2: Informal Resolution

If the initial contact doesn't resolve the issue, we'll work together to find a fair solution through:

Additional phone or email discussions
Review of order details and documentation
Consultation with our technical team if needed
Consideration of refunds, replacements, or other remedies

Step 3: Formal Process (If Needed)

For the rare cases where we can't reach an agreement, any disputes will be resolved in the courts of South Carolina, United States, using South Carolina state law.

We believe in fair treatment and expect that formal legal action will rarely be necessary.

Changes to These Terms

We may update these Terms of Service occasionally to reflect changes in our business practices, legal requirements, or to clarify existing policies.

Minor Updates: Small changes will be posted with an updated date

Significant Changes: We'll email you about important updates that affect your rights

By continuing to use our website after changes are posted, you accept the updated terms.